We want you to be happy with your purchase. Unfortunately we are only able to offer a full refund if your bag was purchased via our website at the full price. Therefore we can not refund sale items. If your bag was bought in-store and you are not 100% satisfied we can issue a credit note once we have received your bag back within 28 days of your purchase. We ask that you return items in perfect condition (by recorded delivery if posting) along with your receipt to the address below.
Please note we can not issue refunds for sale items.
Lost Property of London,
50 Cross Street